Privacy Policy – M&M Autoclave Cleaning

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

M&M Autoclave Cleaning ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All text messaging opt-in data is kept strictly confidential and used only to provide our services.

1. Information We Collect

We may collect the following:

Personal Information

  • Name
  • Email address
  • Phone number
  • Company or facility name
  • Service location/address
  • Payment information (if applicable)
  • Communication consent records (SMS, email, etc.)

Non-Personal Information

  • IP address
  • Browser and device type
  • Website usage and analytics data
  • Cookies and tracking technologies

Customer Communication Data

  • Service requests and inquiries
  • Appointment details
  • Service history
  • Feedback and correspondence

2. How We Use Your Information

We use your information to:

  • Provide and perform our services
  • Schedule and manage appointments
  • Communicate service updates and notifications
  • Respond to inquiries
  • Improve our website and operations
  • Maintain records of consent and communication preferences
  • Ensure security and prevent fraud

3. SMS Messaging & Compliance

Text Messaging Program Terms

By opting into SMS communications from M&M Autoclave Cleaning, you agree to receive text messages related to our services, including:

  • Appointment reminders
  • Scheduling updates
  • Customer support messages
  • Service-related notifications

Opt-In & Consent

  • Messages are only sent after explicit consent
  • We maintain timestamped records of all opt-ins
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • Reply STOP at any time to unsubscribe
  • You will receive a final confirmation message
  • No further messages will be sent unless you opt back in

Message Frequency & Content

  • Message frequency varies
  • Messages relate only to requested services
  • Marketing messages are sent only with separate consent

Help & Support

  • Reply HELP for assistance
  • Or contact us directly using the information below

Carrier Information

  • Message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include major U.S. providers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with service providers (such as messaging platforms) strictly for delivering communications you have consented to receive.

All SMS consent data remains protected and confidential.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only with:

Service Providers

  • Vendors that help operate our business (scheduling, communications, etc.)
  • Messaging providers used to deliver SMS communications

All providers are required to maintain confidentiality and security.

Legal Requirements

  • When required by law or legal process
  • To protect our rights or respond to lawful requests

Business Transfers

  • In the event of a sale, merger, or acquisition
  • Your data remains protected under this policy

5. Data Security

We implement reasonable safeguards including:

  • Data encryption
  • Secure access controls
  • Regular system updates
  • Employee training on data protection

While we take security seriously, no system is 100% secure.

6. Cookies & Tracking

We use cookies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Remember user preferences

You can disable cookies in your browser settings if desired.

7. Your Rights

You may:

  • Request access to your data
  • Request corrections or deletion
  • Opt out of communications
  • Withdraw consent at any time

8. Third-Party Links

Our website may link to external sites.
We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this policy periodically.
The latest version will always be posted on our website.

10. Contact Information

M&M Autoclave Cleaning
🌐 www.mmautoclavecleaning.com
📧 info@mmautoclavecleaning.com
📞877-359-6332